Privacy Policy

At Tinkaby Crafts we want to protect the privacy and gain the trust of all our visitors to our website. We will only use the information that we collect about you lawfully in accordance with the EU General Data Protection Regulation (GDPR).

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will not share your personal information with third parties for marketing purposes. This does not include trusted third party Service Providers who assist us in our business, for example your address information will be shared with Royal Mail or other courier companies.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to discuss an order, to resolve a dispute, to collect fees or monies owed, or as otherwise necessary regarding applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

You can opt-in to receive email updates about products, offers and our company. We will not contact you regarding these things without your prior consent, and you can opt-out of this at any time by sending us an email to: hello@tinkabycrafts.co.uk.

Do we use cookies?

We do use cookies on this site. Please see our Cookies Policy for more information.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please send us as email to: hello@tinkabycrafts.co.uk.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Cookies policy

What are cookies?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Why do we use cookies?

We use cookies for many important reasons, such as:

To provide a great experience for our visitors and customers.
To identify our registered members (users who registered to our site).
To monitor and analyse the performance, operation and effectiveness of our platform.
To ensure our platform is secure and safe to use.

What cookies do we use?

There are two types of cookies we use:

Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.

Blocking cookies

You can stop cookies being used on your device by modifying the setting on your browser that allows you to block the deployment of some or all cookies. If you'd like to find out how, visit www.allaboutcookies.org. Please note, if you use your browser settings to block cookies you may not be able to access all or parts of our site.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to send us an email to: hello@tinkabycrafts.co.uk.

Tinkaby Crafts - unique and personalised gifts.